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Navigate TELUS Webmail

When you sign in, you see a screen view similar to the one below.

This view is the Mail view.

The view changes when you click to another application tab, such as Address Book, Calendar, Tasks, Preferences, or Compose.

OptionDescription
Window header

The Window header displays the Find bar with available Search options to the right

Application tabs
  • The applications that you can access are listed in the tabs on this row, such as Mail, Address Book, Calendar, Tasks, Preferences, and Compose.
  • The Help and Log Out links are also available on the right of this bar.
Overview pane

The Overview pane displays:

  • Name
    • The name under which you logged in
  • Quota Display
    • Your mailbox quota
  • Folders
    • Including system folders (Inbox, Sent, Draft, Junk, and Trash) as well as customer folders you created
  • Searches
    • Search queries that you created and saved for future use
  • Tags
    • Any tags you have created.
    • Click on a tag to quickly see all messages that are tagged with that tag.
Toolbar

This bar displays at the top and again under the Content pane and displays the following:

  • Tools Tabs
    • Click a tab to access the different tools available for your account.
  • Action Buttons
    • Click an action button to perform a task available for the application you are currently using.

The Move to and Actions fields gives you menu choices available in the application.

Content pane

The Content pane area changes depending on what application is in use.

  • In the Inbox view, it displays all messages or conversations in your Inbox.
Reading pane

Displays the content of email messages.

Find bar

Search options are displayed in this area.

Navigation functions not available

The following navigating features are not available with the standard version of TELUS Webmail.

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  • Down-arrow menus
  • Movable sash
  • Tool tips
  • Right-click for options
  • Folder information

Navigate within the mail tab

  1. Options include:
  • Click Refresh to retrieve new email messages.
  • Click Compose to start a new email message.
    • It opens in the Content pane.
  • Click Print to print the message or conversation.
  • Click Delete to delete a message.
    • The message is moved to the Trash folder.
  • Use the Move to action bar to move messages to the selected folder.
  • Use the Actions action bar to mark selected messages as read or unread, flagged or unflagged, tagged with an already created tag, or untagged.
  • • Select Arranged by: to view your messages by Date or Subject.
  1. Header bar for the Content pane.
  • If you check the check box in the Header, all email messages on that page are also checked.
  1. In the Content pane your messages are displayed as either Conversations or as single messages.
  • Use the check box to select the message or conversation when you want to perform a Move to or Actions task.

Set your preferences

Your default user preferences are configured when your account is created and they define how mail, address books, and compose work for you.

You can change these preference settings from the Preferences tab.

If a preference described here is not visible in your view, the preference is not available for your account.

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OptionDescription
General
  • You are logged into the standard version of TELUS Webmail.
    • To set this to be the default when you log in, select Standard (HTML).
    • Standard is recommended when Internet connections are slow, when using older browsers, or for easier accessibility.
    • Advanced offers the full set of Web collaboration features. TELUS Webmail works best with newer browsers and faster Internet connections.
  • Select the time zone to set the date and time for messages that you send or receive and to render Calendar appointments correctly.
    • This can be different from your computer time zone configuration.
  • In Search Folders, you can select to automatically include the Spam and Trash folders in any search you perform.
    • By default these folders are not searched.
  • In Search Language, select Always Show Search String to show search string details in the search text box.
Mail
  • Select how many items (messages or conversations) to display per page.
    • The default is to display 25 items per page, but you can select 10, 50, or 100 items per page.
  • Select how you want to group your mail, by conversation or message.
    • Conversations is the default.
  • Specify whether to view mail as HTML, for messages that have been formatted as HTML.
    • Turning this off causes mail to be displayed as plain text, showing the HTML tags themselves rather than applying them as markup.
  • The Reading Pane can be used to preview messages in your Inbox and other folders.
    • When this is enabled, messages are displayed in the preview pane.
    • The Reading pane can either be below the list of messages or displayed on the right in a three-pane view.
  • When Message Preview is enabled, the first several words of the email text display next to the Subject in the Subject column.
  • The search defined in the Default Mail Search text box defines the search to execute when you log in.
    • The default search is your Inbox.
    • When you sign in, the results of your inbox display.
    • You can change this text box to have another folder, tag, or a saved search displayed when you first open TELUS Webmail.
  • Enable and specify an address to forward your mail.
    • You can check the box to have the original email message deleted from your mailbox.
  • Enable and specify an address to send notification that you have received new mail.
  • Configure Messages from me... to handle messages that you send that include your address as one of the recipients of the message or that go an address such as a mailing list that includes you.
Composing
  • In Compose: select whether to compose your messages using HTML or as plain text.
    • HTML lets you compose messages with text formatting options including font, size, and color.
  • In Reply/Reply All, select whether to include the original text in the body of your reply message.
  • In Forward, select how to include the original text of a message when you forward a message - in the body of the message, in the body of the message with a prefix, or as an attachment to the message.
  • Prefix character sets the prefix to use for reply messages and forwarded messages.
  • Sent Messages, select Save a copy to Sent folder to have a copy of every message you send saved to your Sent folder.
Signatures
  • You can create signatures for your email messages.
    • Your signature can include your name and additional closing text to the maximum number of characters that your account allows.
    • If you create multiple identities, you can create different signatures and assign them to specific addresses.
  • Select the placement of the signature.
    • This is the placement of the signature for replied-to messages.
    • Do you want the signature above the messages that are included in the reply or at the end of the message?
Address book
  • Select the number of contacts to display per page.
    • The default is 25.
  • Enable the feature to automatically add addresses to your address book when you send mail.
    • If this is enabled, addresses are saved to your Email Contacts Address Book.
  • The manage address books link takes you to the Address Book edit Contacts page where you can create new address books and link to shared address books, export and import contact lists and delete contacts in the address books.
Calendar
  • Select how you want to view your calendar.
    • The default is by work week.
  • Specify which day of the week should be the first day of the week in your calendar.
  • In the Day/Week View section, you can set what time your calendar day starts and ends.
  • If you travel between time zones, you may want to select to Show the time zone list in the appointment view.
  • The manage calendars link takes you to the Calendar edit page where you can edit an existing calendar, add new calendars, subscribe to calendars or link to a shared calendar.
Accounts
  • When you send new email, reply to, or forward an email message, one identity is always associated with the email.
  • This is the default identity created as the account name.
  • You can change the 'friendly' name that displays in the From field of your email messages and you can select the signature to automatically be added to your email messages.
Mail Filters
  • Filtering applies a set of matching rules to incoming mail and then executes a specified action.
  • Use this tab to define mail filtering rules as described in Filtering Messages.
Shortcuts
  • Keyboard shortcuts let you use the application without going to the mouse.
  • The list shows all the existing keyboard shortcuts.

Manage your account quota

To manage disk and resource usage, quotas are enforced to limit the amount of disk space your account can use.

If you are over quota, the following things might happen:

  • You receive an email notification.
  • Your email interface displays a notification when you log in.
  • Email sent to you might be returned to the sender, along with a notification that your mailbox is full.

Reduce the size of your mailbox

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  • Delete old messages that are no longer needed.
  • Delete large file attachments to messages.
    • Save the file attachments locally if you want to preserve them.
  • Empty the Trash folder.

TELUS Webmail is set up to automatically purge messages that are a minimum of 30 days old in the Trash folder.